Would you even know? The question most training programs can't answer — and how to fix it
If your training weren't working as well as it could, would you even know? For most organizations the honest answer is no — because the data that holds the answers is thrown away the moment it's created. Here is how to keep it, and why it compounds.
Read articleWhy two assessors watching the same performance give different scores — and what to do about it
Inter-rater reliability is the unglamorous problem at the heart of skill assessment, and almost no one talks about it openly. Here is what it is, why an assessment that changes with the assessor isn't really an assessment at all, and the four levers that actually move it.
Read articleFlying blind: the hidden cost of not measuring skills
Somewhere in your organization right now, a skill gap exists that you do not know about. Aviation, surgery, and baseball all solved this problem the same way — by measuring what was actually happening. Here is what that means for your organization.
Read articleWhy training records often fail under a tracer audit: three common documentation gaps
When a surveyor asks how you know a specific staff member was competent on a specific task, training-completion records often cannot answer. Three documentation gaps explain why — and what closes them.
Read articleThe most valuable minutes in skill training are the ones most organizations waste
Feedback works best while the experience is still fresh. Yet in many organizations, the debrief immediately after a performance assessment is delayed, abbreviated, or skipped entirely — usually because of process friction. Here is why those few minutes matter so much, and what changes when the friction is removed.
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